Shipping policy

The "standard delivery" service will be delivered by the postal service or courier of the destination country. You may need to sign for it when you pick it up. Therefore, please make sure that someone at the delivery address can pick up the package during office hours.

Q: Will you deliver to all parts of the world?
A: Except for products containing batteries, such as mobile power supplies, they can be sent to all parts of the world. Power banks are temporarily only sold in Mainland China and Hong Kong.

Q: How long does it take for the order to be shipped?
A: The order will take 1-2 working days to ship. If the goods you ordered are out of stock, we will notify you as soon as possible.

For any questions about delivery time, please contact our customer service or email to cs1@eleker.com.

Q: What is the arrival time of the goods?
A: The following is the reference arrival time, calculated after delivery. The delivery time of standard delivery depends on the customs clearance time of the goods, the delivery procedure of the delivery company, traffic conditions and weather conditions, and these factors all affect the length of the delivery time.

Arrival time in Hong Kong (reference):
1-3 working days

America and Europe (reference): 7-14 working days

Please provide the correct delivery information in order to reach the destination faster. For urgent orders, you can contact us to arrange express delivery, and the freight will be calculated separately.

Q: How can I check the status of my order?

A: Log in to your account (your order account), and then click "Track Order". Under certain circumstances.

Import taxes and duties (VAT)

Some countries outside Hong Kong may require import taxes, customs duties and related customs fees, which are not included in your payment to us. The amount of these fees (if applicable) is collected and determined by the customs office of the destination country. For further details on fees, please contact your local customs office directly.